STORE POLICY
Customer Care
We are committed to providing you with an exclusive and seamless shopping experience at KNOT&SOUL.
If you have any questions, concerns, or require assistance with your order, feel free to contact our customer service team via email at support@knotundsoul.ch.
Our team strives to respond to all inquiries within 24–48 hours. Whether you need help navigating the store, have questions about products, or need support with your order, we are here to assist you.
Privacy & Safety
Your privacy is our priority at KNOT&SOUL.
We use advanced security measures to protect your personal information and payment details. All payments are securely processed via trusted third-party systems to ensure your data remains confidential.
We only collect the information necessary to process your orders and improve your shopping experience. Your details will never be shared with unauthorized third parties.
By shopping with us, you trust us with your information, and we are committed to safeguarding it through transparent and secure practices.
Payment Methods
We offer a variety of secure payment methods to ensure a smooth checkout experience:
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Credit/Debit Cards: Visa, Mastercard, and American Express.
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PayPal: A trusted and secure online payment method.
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Mobile Payments: Apple Pay and Google Pay for added convenience.
Your payment will be securely processed at the time of order confirmation. If any issues arise, our team will contact you immediately.
Returns & Exchanges
We want you to be completely satisfied with your purchase.
If you are not, you may return your item within 14 days of receipt. Returned items must be unused, in their original condition, and include all tags and packaging.
Customized or made-to-order products are excluded from returns or exchanges.
To initiate a return, contact our customer service team for assistance and a prepaid return label.